WreckHost respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how WreckHost (“WreckHost,” “we,” “us,” or “our”) collects, uses, stores, and discloses information when you visit our website, create an account, purchase or use our services, contact support, subscribe to communications, or otherwise interact with us.

This Privacy Policy applies to the WreckHost website, customer account and client areas, web hosting services, email services, support services, and other products or services that link to this Privacy Policy (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

The information WreckHost collects depends on how you interact with us and which Services you use.

Information You Provide

We may collect information you voluntarily provide to us, including:

• First and last name

• Business or organization name

• Email address

• Telephone number

• Billing or mailing address

• City, state, province, ZIP or postal code, and country

• Account username and account information

• Domain names associated with your account or Services

• Products and Services purchased

• Billing and transaction information

• Communications with WreckHost

• Support tickets and support history

• Abuse or security reports

• Information submitted through contact forms

• Information provided when requesting technical assistance

• Other information you voluntarily provide to us

PAYMENT INFORMATION

WreckHost uses PayPal to process payments.

When you make a payment through PayPal, payment information is processed by PayPal in accordance with PayPal’s own terms and privacy practices.

WreckHost may receive information associated with the transaction that is necessary to maintain your account and payment records, such as payment confirmation, transaction information, payment status, and other information supplied by PayPal.

WreckHost does not sell payment information or other personal information.

SERVICE AND ACCOUNT INFORMATION

When you use WreckHost Services, we may collect and maintain information necessary to provide, administer, secure, maintain, and troubleshoot those Services.

This information may include:

• Hosting account information

• Domain names

• DNS information

• IP addresses

• Server assignments

• Service configuration

• Email account information

• Login activity

• Authentication records

• Account activity

• Resource usage

• Service status information

• Backup and restoration information

• Security events

• Abuse reports

• Administrative actions associated with an account

USAGE, LOG, AND TECHNICAL INFORMATION

Our website, servers, and systems may automatically generate or collect technical information when you access or use WreckHost Services.

This may include:

• IP address

• Browser type and version

• Operating system

• Device information

• Date and time of access

• Pages visited

• Referring website or URL

• Login activity

• Server logs

• Access logs

• Error logs

• Security logs

• Email server logs

• Network information

• Diagnostic information

• Other technical information necessary to operate, secure, monitor, and troubleshoot our Services

We may use this information for security, fraud prevention, abuse prevention, troubleshooting, performance monitoring, service administration, and improvement of our Services.

SUPPORT AND COMMUNICATIONS

WreckHost currently provides customer support primarily through our ticket-based support system and related electronic communications.

When you contact WreckHost, we may collect and retain information associated with your request, including:

• Support tickets

• Emails

• Contact form submissions

• Account notes

• Troubleshooting information

• Screenshots or files you provide

• Technical information related to your issue

• Communications concerning billing, security, abuse, or account administration

We use this information to assist customers, investigate technical problems, maintain a history of customer interactions, resolve disputes, improve our Services, and protect our systems.

CUSTOMER CONTENT AND HOSTED DATA

As a web hosting provider, WreckHost provides infrastructure that allows customers to store and process their own websites, files, databases, email, applications, and other data.

We refer to information stored or processed by customers through WreckHost Services as “Customer Content.”

Customer Content may contain personal information belonging to the WreckHost customer, the customer’s employees, website visitors, customers, users, or other individuals.

In these situations, the WreckHost customer generally determines what information is collected through their website, application, or service and how that information is used.

Customers are responsible for maintaining any privacy notices required for their own websites or applications, obtaining required consent, and complying with applicable privacy and data protection requirements relating to information they collect or process through WreckHost Services.

WreckHost may access or process Customer Content when reasonably necessary to:

• Provide the Services

• Maintain hosting infrastructure

• Create or restore backups

• Provide requested technical support

• Diagnose technical problems

• Maintain security

• Investigate malware, spam, phishing, or other abuse

• Investigate policy violations

• Prevent fraud or malicious activity

• Respond to an emergency

• Comply with applicable law or valid legal process

• Protect WreckHost, our customers, or third parties

WreckHost does not claim ownership of Customer Content merely because that content is stored on our infrastructure.

COOKIES AND WEBSITE TECHNOLOGIES

WreckHost may use cookies and similar technologies that are necessary for the operation, security, and functionality of our website and customer systems.

Cookies may be used for purposes such as:

• Maintaining login sessions

• Authenticating users

• Remembering account preferences

• Maintaining shopping cart or checkout information

• Preventing fraud

• Protecting accounts and website security

• Remembering cookie or privacy preferences

• Providing website functionality

Necessary cookies may be required for portions of the website, customer portal, or Services to operate properly.

Most web browsers allow users to control or delete cookies. Blocking necessary cookies may prevent certain features of WreckHost Services from functioning correctly.

WreckHost does not use social media accounts as a method of creating or logging into WreckHost customer accounts.

HOW WE USE PERSONAL INFORMATION

WreckHost may use personal information to:

• Create and maintain customer accounts

• Provide web hosting and related Services

• Process and record payments

• Provision Services

• Renew Services

• Process upgrades or downgrades

• Terminate Services when requested or required

• Provide customer support

• Respond to questions and requests

• Communicate regarding your account

• Send invoices and payment notices

• Send service renewal notices

• Send maintenance notifications

• Send service interruption or outage notifications

• Provide security alerts

• Authenticate users

• Prevent unauthorized account access

• Detect and prevent fraud

• Detect malware, phishing, spam, and other abuse

• Monitor the security and stability of our infrastructure

• Troubleshoot technical problems

• Perform backups and restorations

• Enforce our Terms of Service, Acceptable Use Policy, and other policies

• Investigate policy violations

• Respond to abuse complaints

• Maintain accounting and business records

• Comply with applicable legal requirements

• Improve our website and Services

• Understand how our Services are being used

• Protect WreckHost, our customers, and our infrastructure

MARKETING AND NEWSLETTERS

WreckHost may use email campaigns, newsletters, and Facebook to communicate information about WreckHost, including:

• Company news

• New products or Services

• Service improvements

• Promotions

• Special offers

• Hosting-related information

• Announcements

• Other WreckHost news and updates

Customers and subscribers may unsubscribe from promotional email communications using the unsubscribe option provided in the message or by contacting WreckHost.

Unsubscribing from marketing communications does not prevent WreckHost from sending necessary transactional, account-related, security, billing, or service communications.

These may include communications concerning:

• Your WreckHost account

• Billing and invoices

• Payment problems

• Service renewals

• Service expiration

• Maintenance

• Outages

• Security

• Support tickets

• Abuse complaints

• Policy changes

• Other Services you maintain with WreckHost

FACEBOOK

WreckHost maintains a presence on Facebook and may use Facebook to advertise, communicate with customers, and share company information, promotions, service announcements, and other content.

If you interact with WreckHost through Facebook, such as by following our page, commenting, sending a message, interacting with an advertisement, or otherwise using Facebook, information concerning that interaction may also be processed by Facebook or its parent company in accordance with their own privacy practices.

WreckHost does not use Facebook credentials to create or authenticate WreckHost customer accounts.

NO SALE OF PERSONAL INFORMATION

WreckHost does not sell personal information.

We do not sell customer information, contact information, account information, support information, mailing lists, or other personal information to advertisers, data brokers, or other third parties.

We also do not rent or sell customer mailing lists.

Information may be disclosed to service providers or other parties only when reasonably necessary to provide our Services, process transactions, maintain security, comply with applicable law, protect our rights, or for another purpose described in this Privacy Policy.

HOW WE DISCLOSE INFORMATION

WreckHost does not sell personal information.

We may disclose limited information when reasonably necessary to operate our business and provide our Services.

Payment Processing

WreckHost uses PayPal to process customer payments.

Information necessary to process or document a payment may be exchanged with PayPal as part of completing and maintaining the transaction.

Service Providers

We may use trusted third-party providers when necessary to operate WreckHost and provide our Services.

Information disclosed to a service provider should be limited to information reasonably necessary for that provider to perform its function.

Examples may include providers involved in:

• Payment processing

• Domain registration

• Software licensing

• Email delivery

• Infrastructure

• Security

• Fraud or abuse prevention

• Other services necessary to operate WreckHost

Domain Registration

If WreckHost provides or facilitates domain registration, information may need to be supplied to the applicable domain registrar, registry, or other organizations involved in administering the domain registration.

Requirements may vary based on the domain extension, registrar, registry, and applicable rules.

Legal Requirements

WreckHost may preserve, access, or disclose information when we reasonably believe doing so is necessary to:

• Comply with applicable law

• Respond to a valid subpoena, court order, warrant, or other lawful legal process

• Respond to government or law enforcement requests when legally required

• Establish, exercise, or defend legal rights

• Enforce our Terms of Service or other policies

• Investigate fraud, abuse, or security incidents

• Protect WreckHost systems and infrastructure

• Protect our customers

• Protect the public

• Prevent or investigate suspected illegal activity

Business Transfers

If WreckHost becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by applicable law.

With Your Direction or Consent

We may disclose information when you specifically direct us to do so or provide appropriate consent.

DATA RETENTION

WreckHost retains personal information for as long as reasonably necessary to provide our Services, operate our business, and fulfill the purposes described in this Privacy Policy.

How long information is retained may depend on:

• The type of information

• Whether your account remains active

• Services associated with the account

• Backup schedules

• Security requirements

• Fraud and abuse prevention requirements

• Accounting requirements

• Tax requirements

• Contractual obligations

• Dispute resolution

• Legal obligations

Certain records may be retained after an account is closed where reasonably necessary to:

• Maintain accounting or transaction records

• Comply with legal requirements

• Resolve disputes

• Prevent fraud or abuse

• Investigate previous abuse or security incidents

• Enforce our agreements

• Protect WreckHost’s legal rights

Information removed from active systems may remain temporarily within system backups until those backups are overwritten or expire under our normal backup procedures.

SECURITY OF PERSONAL INFORMATION

WreckHost takes reasonable administrative, technical, and organizational measures designed to protect personal information and our systems against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Account authentication

• Access controls

• Network security

• Server security

• Logging

• Monitoring

• Software updates and security patches

• Abuse detection

• Other safeguards appropriate to our hosting environment

No method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Customers also have an important role in protecting their accounts.

Customers should:

• Use strong and unique passwords

• Protect login credentials

• Avoid sharing account credentials

• Keep websites and applications updated

• Keep WordPress installations, plugins, and themes updated where applicable

• Use available security features

• Restrict unauthorized access

• Promptly notify WreckHost if unauthorized access or account compromise is suspected

If WreckHost becomes aware of a security incident involving personal information, we will investigate and take appropriate action, including providing notifications where required by applicable law.

YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you reside and the laws applicable to WreckHost, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request information concerning how personal information is used

• Request a copy of certain personal information

• Request portability of certain information where applicable

• Withdraw consent where processing is based upon consent

• Opt out of marketing communications

• Exercise other privacy rights provided by applicable law

Not every right applies in every jurisdiction or circumstance.

WreckHost may retain information when retention is reasonably necessary or legally permitted for purposes including:

• Billing

• Accounting

• Taxes

• Fraud prevention

• Security

• Abuse prevention

• Legal compliance

• Dispute resolution

• Enforcement of agreements

We may need to verify your identity before completing certain privacy requests.

If someone makes a request on your behalf, we may also require reasonable verification that the person is authorized to act for you.

WreckHost will not unlawfully discriminate against an individual for exercising an applicable privacy right.

Privacy requests may be submitted using the contact information at the end of this Privacy Policy.

CHILDREN’S PRIVACY

WreckHost Services are not directed toward children under 13 years of age.

WreckHost does not knowingly collect personal information directly from children under 13 through our Services.

If we become aware that we have collected personal information directly from a child under 13 in circumstances where authorization was required, we will take reasonable steps to remove the information.

Parents or legal guardians who believe a child has submitted personal information to WreckHost may contact us using the information provided below.

INTERNATIONAL USERS

WreckHost is based in North Carolina, United States.

Individuals accessing our Services from outside the United States should understand that information may be processed or stored in the United States or in locations where service providers necessary to provide the Services operate.

Privacy and data protection laws may differ between jurisdictions.

Where applicable law requires specific protections relating to personal information, WreckHost will take measures required by applicable law.

THIRD-PARTY WEBSITES AND SERVICES

WreckHost Services may contain links to or integrations with third-party websites or services.

Examples may include PayPal, Facebook, domain registrars, or other services necessary to provide or support WreckHost Services.

WreckHost does not control the independent privacy practices of third parties.

Information you provide directly to a third-party service is subject to that provider’s privacy policy and practices.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

ACCOUNT TERMINATION AND DATA DELETION

When an account or Service is terminated, information associated with the Service may be removed from active WreckHost systems according to our normal operational and retention procedures.

Customers are responsible for obtaining copies or backups of information they wish to retain before terminating a Service.

Termination does not necessarily result in the immediate deletion of every record related to an account.

Information may remain temporarily within backups or may be retained where reasonably necessary for:

• Accounting

• Transaction records

• Legal compliance

• Security

• Fraud prevention

• Abuse prevention

• Dispute resolution

• Enforcement of agreements

• Protection of WreckHost’s legal rights

CHANGES TO THIS PRIVACY POLICY

WreckHost may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or legal requirements.

When this Privacy Policy is updated, the revised version will be posted on the WreckHost website and the “Last Updated” date will be changed.

When required by applicable law or when appropriate based on the nature of a material change, WreckHost may provide additional notice through email, the customer portal, or another appropriate method.

We encourage customers to periodically review this Privacy Policy.

CONTACT WRECKHOST

Questions, concerns, or requests regarding this Privacy Policy or WreckHost’s handling of personal information may be submitted through:

Email:
legal@wreckhost.com

Website:
https://wreckhost.com/contact

WreckHost

Angier, North Carolina

United States